Practice Announcement: CU ARM Practice Closure

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The University of Colorado Advanced Reproductive Medicine (CU ARM) program closed on June 6, 2021.

Shady Grove Fertility (SGF), a premier fertility program with a 30-year track record of success, has hired Drs. Shona Murray, Alex Polotsky, and Cassandra Roeca, along with their clinical team and laboratory team who will bring their clinical expertise to SGF Colorado’s brand new location in South Denver and existing Colorado Springs location starting June 7, 2021.

  • Patients who wish to continue care with Drs. Shona Murray, Alex Polotsky, Cassandra Roeca, or Nanette Santoro,** please see “Action Needed” just below.
  • Submissions for specimen transfer now closed.
  • For more details about these actions, continue reading.

To learn more about this announcement, read Frequently Asked Questions

If you are being seen for infertility and family building assistance, please call CU ARM as you normally would in order to schedule an appointment.

**If you are a patient of Dr. Santoro being seen for complex menopause management, please call 720-674-7157.

 

Action Needed for Patients Who Wish to Continue their Fertility Care with Drs. Murray, Polotsky, Roeca, or Santoro

If you are an established patient with Drs. Murray, Polotsky, Roeca, or Santoro who is currently under an active treatment plan, or plan to initiate treatment in the short-term, please call CU ARM as you normally would in order to schedule an appointment. The clinic will continue to function as normal leading up to the closure.

Patients Continuing their Frozen Storage with Drs. Murray, Polotsky, Roeca, or Santoro

Submissions for specimen transfer now closed.

Patients who previously opted to continue their frozen storage with Drs. Murray, Polotsky, Roeca, or Santoro by the deadline will have their frozen specimens shipped to the brand new, state-of-the-art SGF Colorado cryostorage facility in South Denver, CO, which is part of the SGF Colorado Denver embryology lab, andrology lab, endocrine lab, and ambulatory surgical center located at 8200 E. Belleview Avenue, Suite 615-E, Greenwood Village, Colorado 80111.

SGF is a long-time trusted partner of Embryo Options. Embryo Options assists SGF with cryo-billing, as well as provides patients with disposition education for their embryos, eggs, and sperm.

Patients will receive an invoice for their cryostorage from Embryo Options approximately 45 days before their anniversary freeze date. The invoice will allow the patients to log into a secure portal to pay or explore disposition options if storage is no longer desired.

We assure you that your specimens are and will remain secure and safe under the care of the SGF Colorado laboratory team.

Action Needed for Patients Who Wish to Transfer their Fertility Care to Another Facility

If you wish to transfer your fertility care to another fertility center upon CU ARM’s closure on June 6, 2021, completion of a medical release form is required. Upon receipt of your signed consent form, please allow 14 business days for CU ARM to release your records.

Medical Records Release Form (PDF)

Patients Transferring their Frozen Storage to Another Facility

Submissions for specimen transfer now closed.

Patients who previously opted to discontinue your frozen storage with Drs. Murray, Polotsky, or Roeca, you will need to arrange transport of your specimens to a different storage facility or clinic of your choice. In choosing this option** you will be responsible for associated transportation costs and storage fees. Additional documentation will be needed, and you will need to arrange this transport and storage.

You will be responsible for any associated costs.

Note: CU ARM has entered an agreement with CryoGam, CO for free transportation to their long-term storage facility. CryoGam is the only commercial cryobank in Colorado, serving patients since 1990. They offer personal cryopreservation, directed or known donor processing, fertility testing of sperm, sperm preps for IUIs, anonymous donor sperm, and long term storage of sperm, oocytes, and embryos. Get more information on CryoGam service and pricing for CU ARM patients here. You MUST contact CryoGam and setup an account before the specimens can be moved.

**We understand that this selection is only an indication of our wish and will require additional documentation to be completed before our choice can be executed. We understand that CU ARM will reach out to us to finalize our choice.

Patients with Frozen Specimens at CU ARM Who Are Thawing & Discarding Their Specimens

Submissions for specimen transfer now closed.

Patients who previously elected to have your specimens currently stored with CU ARM thawed and discarded: To elect to thaw and discard your specimens, you (and your partner if applicable) will need to have signed a destruction consent with CU ARM to execute this option.**

**We understand that this selection is only an indication of our wish and will require additional documentation to be completed before our choice can be executed. We understand that CU ARM will reach out to us to finalize our choice.

Cryostorage Refunds

Please note: Refunds will be adjusted as appropriate.

How to Contact Us For More Information

Patients with questions about their transition to care at SGF may contact the SGF New Patient Center via email at [email protected] or fill out this brief SGF online form.

Current CU ARM patients with questions about their specimens may fill out this brief online contact form.


Frequently Asked Questions

University of Colorado Advanced Reproductive Medicine (CU ARM) Closes Their Clinical Practice on June 6, 2021

Please find frequently asked questions and answers below, including general FAQ regarding the transition, as well as sections for patient care, financial considerations and cryostorage transition FAQ.


Transition FAQ

Q: What changes are occurring at the University of Colorado Advanced Reproductive Medicine (CU ARM)?

A: CU ARM will be closing its clinical practice as of June 6, 2021. Shady Grove Fertility (SGF), a premier fertility center, has hired physicians formerly employed by CU ARM, Shona Murray, M.D., Alex Polotsky, M.D., and Cassandra Roeca, M.D., with their clinical and laboratory teams who will bring their clinical expertise to SGF Colorado.

Drs. Murray, Polotsky, Roeca, and Santoro** will provide training to the University of Colorado Reproductive Endocrinology and Infertility fellowship program while providing patient care in SGF Colorado’s Denver and Colorado Springs, CO, locations.

**Dr. Santoro’s patients being seen for complex menopause management will continue to be seen at CU. Please call 720-674-7157 to schedule.

Q: Who is Shady Grove Fertility (SGF)?

A: 2021 commemorates 30 years of SGF providing medical and service excellence to patients from all 50 states and 35 countries around the world.

SGF Colorado’s facilities will offer a full range of comprehensive fertility services, including fertility and ovarian reserve testing and diagnosis; semen analysis; hysterosalpingogram (HSG); low-tech fertility treatment options; in vitro fertilization (IVF); donor egg, sperm, and embryo; genetic screening and testing; gestational carrier; egg freezing; fertility preservation for patients with cancer; and LGBTQ family building.

SGF Colorado offers innovative financial options, including their flagship 100% refund guarantee program for IVF and donor egg treatment. Patients who qualify take home a baby or receive 100% refund. Some exclusions apply.

SGF physicians actively train residents and reproductive endocrinology fellows and invest in continuous clinical research and education to advance the field of reproductive medicine.

Q: I am a current CU ARM fertility patient; how does this transition affect me?

A: The CU ARM fertility program is closing. Patients have the option to continue their care with their current physician and team with SGF Colorado either in the current Colorado Springs location or the brand new facility in South Denver.

Former CU ARM patients will benefit from SGF’s proven track record, clinical expertise, patient-centric approach to care, and long-standing commitment to increase access to affordable quality care. 96% of SGF patients would recommend SGF to a family member or friend.

SGF offers 39 locations throughout FL, GA, MD, NY, PA, VA, D.C., and now CO, as well as Santiago, Chile. SGF is home to 85,000 babies born and counting.

Q: If I so choose, how do I continue my care with my current physician?

A: If you are an established patient with Drs. Murray, Polotsky, Roeca, or Santoro who is currently under an active treatment plan, or plan to initiate treatment in the short-term, please call CU ARM as you normally would in order to schedule an appointment. The clinic will continue to function as normal leading up to the closure.

Upon the grand opening of SGF Colorado, SGF will reach out to patients who have an appointment to establish you as a new patient of SGF and welcome you to the practice.

Drs. Murray, Polotsky, Roeca, and Santoro understand the complexities and sensitivities of such a transition and are giving priority status to CU ARM patients.

Q: If I’m continuing my care and have frozen specimens, what action do I need to take?

A: If you currently have frozen specimens, you will have needed to fill out the cryostorage transfer consent form (submissions for specimen transfer now closed), which indicated your wish to continue your storage with SGF Colorado. SGF will reach out to you to obtain specific informed consent for your frozen storage needs.

Patients who wish to continue their frozen storage with Drs. Murray, Polotsky, Roeca, or Santoro will have their frozen specimens shipped to the brand new, state-of-the-art SGF Colorado cryostorage facility in South Denver, CO, which is part of the SGF Colorado Denver embryology lab, andrology lab, endocrine lab, and ambulatory surgical center located at 8200 E. Belleview Avenue, Suite 615-E, Greenwood Village, Colorado 80111.

SGF is a long-time trusted partner of Embryo Options. Embryo Options assists SGF with cryo-billing, as well as provides patients with disposition education for their embryos, eggs, and sperm.

Patients will receive an invoice for their cryostorage from Embryo Options approximately 45 days before their anniversary freeze date. The invoice will allow the patients to log into a secure portal to pay or explore disposition options if storage is no longer desired.

We assure you that your specimens are and will remain secure and safe under the care of the SGF Colorado laboratory team.

Q: If I transition to SGF Colorado, will I be able to keep my same doctor?

A: If you choose, you will have the opportunity to remain under your current CU ARM doctor’s care when he/she starts seeing patients at SGF Colorado on June 7, 2021.

Q: How will SGF support me during this transition?

A: SGF is fully committed to supporting you through this transition. SGF has a 30-year track record of helping build families, and more than 85,000 babies born as a result. SGF has a team of professionals ready to ensure your transition to care at SGF is smooth and seamless.


Patient Care FAQ

Q: Where will I be seen and treated?

A: SGF Colorado has two locations:

8200 E. Belleview Avenue, Suite 615-E
Greenwood Village, CO 80111

4125 Briargate Parkway, Suite 350
Colorado Springs, CO 80920

Q: Where will my egg retrieval, embryo transfer, and/or surgeries be performed?

A: Egg retrievals, embryo transfers, and/or surgeries will be performed at SGF Colorado’s South Denver (Greenwood Village) location.

SGF’s newest (tenth) full-service embryology laboratory located in South Denver, CO, is equipped with the latest technology to give patients every advantage on their journey to conceive, including HEPA-filtered clean air ventilation systems, heated work stations that simulate the In Vivo (Latin for “within the living”) environment, anti-vibration tables that prevent harm to specimens should the table shake, highly sophisticated inverted microscopes to better evaluate embryo growth and development, and advanced incubators and media, to name a few.

Q: How long will it take for me to start IVF? Will I be able to get in quickly?

A: Drs. Murray, Polotsky, Roeca, and Santoro understand the complexities and sensitivities of such a transition and are giving priority status to current CU ARM patients.

After a consultation and a review of your existing records, a protocol will be generated for each individual patient. In order to expedite being seen [SEE “How do I transition my care to SGF?” SECTION ABOVE]

Q: Will my treatment protocol change?

A: This remains a discussion between you and your physician, as each patient’s case is unique; however, we don’t foresee any major changes to your treatment protocol.

Q: What are the risks that my frozen specimens don’t survive the move?

A: Redundant precautionary protocols will be followed by CU ARM and SGF staff to ensure the safety of frozen gametes. This is our top priority. We recommend discussing this directly with your physician.

Q: Who’s going to pay to move my frozen embryos, sperm, or eggs?

A: If you choose to continue your care with Drs. Murray, Polotsky, Roeca, or Santoro, you will not incur any additional expense to relocate your frozen gametes from CU ARM to SGF.

If you are transferring your frozen storage to CryoGam, transportation will be free and you will only be responsible for storage fees. Get more information on CryoGam here. You MUST contact CryoGam and setup an account before the specimens can be moved.

If you choose to take your frozen storage elsewhere, you will be responsible for associated transportation costs and storage fees.

Q: Is someone going to tell me when my embryos are safely received?

A: Throughout your entire experience with SGF, you will be kept informed by your clinical care team regarding any pertinent information you need to know. If you have questions about this process, we recommend discussing this directly with your physician.

Q: How will I know that my frozen embryos, sperm, or eggs aren’t mixed up during the transition?

A: Redundant precautionary protocols will be followed by CU ARM and SGF staff to ensure the safety of frozen gametes. This is our top priority. If you have questions about this process, we recommend discussing this directly with your physician.

For general questions about your specimen transport, fill out this brief online contact form.

Q: After June 6, 2021, where would I direct my request if I am seeking copies of my CU ARM medical records?

A: Please submit your requests to the SGF Medical Records Department.


Financial Considerations FAQ

Upon becoming established as a new patient at SGF, you will have the option to speak with a dedicated SGF Financial Counselor about your insurance status and SGF’s exclusive financial programs.

Q: Will my current insurance accepted by CU ARM be accepted by SGF?

A: We are in the process of transitioning insurances and becoming credentialed with all payers in the Colorado market; by the time you’re seen by your SGF Colorado physician, it is likely that all insurance contracts will be in place. In the meantime, we are happy to schedule you and onboard you into the SGF practice as we move forward.

If you receive an out of network denial, please contact your SGF Financial Counselor. We are happy to work with you and the payer on your behalf during this transition.

Q: Which insurance companies participate with SGF?

A: Approximately 70% of SGF patients have some coverage for infertility treatment and 90% have coverage for their initial consultation. Below is a list of insurance networks accepted by SGF. Please note that each state accepts different insurances.

  • Aetna
  • Anthem
  • Kaiser
  • United Healthcare
  • MORE COMING SOON

If your insurance network is not listed, your SGF Financial Counselor will discuss financial options with you. Please contact your SGF Financial Counselor to verify benefits.

Many financial options are available through SGF for patients that do not have infertility treatment coverage. Our knowledgeable financial counselors can help explore these options with you.

Q: What if SGF does not participate with my insurance or I don’t have benefits?

A: Patients who currently have insurance coverage that SGF does not accept have 3 options:

  1. Consult your SGF Financial Counselor to determine if you have out of network coverage.
  2. Consult your SGF Financial Counselor to discuss other options for care in your area.
  3. Consult your SGF Financial Counselor to discuss self-pay options and to take advantage of SGF’s discount and financial programs.

When insurance does not cover the cost of your fertility treatment, SGF offers a variety of financial options to help offset the cost of treatment, such as:

  • Shared Risk 100% Refund Program for IVF and Donor Egg (to qualifying patients)
  • Shared Help Discount Program
  • Multi-Cycle Discount Program for IVF
  • Military Discount
  • Medication Discount

For a detailed description of each of these programs, please contact your SGF Financial Counselor.

Q: Are there price differences between CU ARM and SGF if I am a self-pay patient?

A: We have reviewed the price lists and the costs for treatment are competitive between SGF and CU ARM. In many cases, SGF Colorado prices are less expensive than CU ARM. SGF has robust financial options available for your consideration.

SGF Financial Coordinators are ready and available to review each case and will provide individual information about cost. Available SGF financial packages and options will be discussed with you.

Q: Will my cycle authorizations from CU ARM remain under SGF?

A: No. A new authorization will be required. Your SGF Financial Counselor will work with the SGF Insurance Benefits Verification (IBV) Team to assist in this process.

Q: I already prepaid for treatment at CU ARM, how will that be handled?

A: If you have prepaid for a cycle, and you’re intending to undergo treatment at SGF after transition, SGF will honor those fees.

Q: Does SGF offer patient financing?

A: Yes. SGF works with Fertility Finance, LLC. Fertility Finance specializes in providing patient financing services for all fertility treatment options. They offer an easy loan process and competitive rates.

Q: To whom do I direct any other questions?

A: Patients with questions about their transition to care at SGF may contact the SGF New Patient Center via email at [email protected] or fill out this brief SGF online form.

Current CU ARM patients with questions about their specimens may fill out this brief online contact form.


Cryostorage Transition FAQ

Q: I paid my bill in recently and am moving my care to SGF. Will the fee that I paid roll over to the new SGF facility, or will I be refunded?

A: SGF will honor your billing cycle the billing and you will only receive your next bill on your anniversary.

Q: How much will storage cost at the new facility? How often will I be billed?

A: Legacy patients (those moving existing specimens over from CU ARM to SGF) will NOT be billed by SGF until their next CU ARM freeze anniversary. Once the freeze date anniversary rolls around, patients will be billed $55 per month by SGF through Embryo Options.

Q: I am moving my specimens to CryoGam/a different storage facility, but I paid for a year storage. Will I be refunded a pro-rated amount since I only stored my specimens for less than 12 months?

A: Yes, you will get refunded the pro-rated amount for unused storage fees after the transition. The details of the exact mechanism is still being finalized.

Q: How and when will I be contacted by Embryo Options?

A: You will be contacted by Embryo Options after the transition before your billing anniversary to setup your Embryo Options account. You will also be contacted by SGF after the move to sign storage consents.

Q: Will I be contacted when my specimens arrive safely at SGF?

A: Once you have elected to move your specimens with us to SGF, your specimen will be transported with the scheduled move by our professional moving company under supervision of the CU ARM lab staff. You can assume your specimens have safely arrived at the new SGF lab by the end of June and will receive a text and/or email from SGF by June 30th, to the contact information provided on the options form completed online. We will contact you if we need any further information.

Q: Will I get updates along the way?

A: No, once you have selected your option, CU ARM will execute your wishes per your submitted forms and according to our protocols. We will contact you only if we need additional information or if we need to communicate with you regarding something specific.

Additional cryostorage questions? Patients can reached out to EmbryoOptions at contact info below:

[email protected]

[email protected]

1-844-234-6241